This policy applies to information collected from residents within our communities (including their family, guests and representatives), prospective residents as well as employees/staff and contractors.
The types of personal information we may collect include, but are not limited to:
If you are a resident or guest of one of our Communities, we may also collect:
If you are an employee, contractor, business partner, service provider, job applicant or visitor on our site, we may also collect:
We may collect your personal information in a variety of ways, for example:
We may collect, hold, use and disclose your personal information to provide you with the services and information you request, and to perform our functions and activities. If you do not provide us with the information we request, we may be unable to provide you with a service or maintain a relationship with you. In particular, we may collect, hold, use and disclose your personal information for the purposes of:
If you are an employee, contractor, business partner, service provider, job applicant or visitor on our site, we also collect, hold, use and disclose your personal information for the purposes of:
From time to time, we may disclose your personal information to entities outside of Australia, including other companies within the Hometown Corporate Group primarily in the United States.
We will take reasonable steps to ensure that any overseas entity to whom we disclose your personal information is carefully chosen and has policies, procedures and systems in place to ensure your personal information is otherwise handled in accordance with the Privacy Act.
Dealing with Hometown Australia online
Security of your personal information
We may hold your personal information in many ways including in physical documents as well as in electronic form. The security of your personal information is important to us and we will take reasonable steps to protect your personal information from misuse, interference and loss, and from unauthorised access, modification and disclosure. We have implemented policies, procedures and systems to keep your personal information secure.
We will take reasonable steps to destroy or de-identify personal information where we no longer require the information, or we are no longer required by law to retain that information.
Access and correction of information
In general, you may request access to the information that we hold about you at any time by either contacting your community manager (if you are a resident or guest) or by using our details provided below. We will respond to your request for access within a reasonable time. If we refuse to give you access to any personal information, we will provide you with reasons for our refusal and the relevant provisions of the Privacy Act we rely on to refuse access.
We may recover the reasonable costs of our response to a request for access to personal information.
We take reasonable steps to make sure that the information that we collect, use or disclose is accurate, complete, up-to-date, relevant and not misleading. However, if you believe your information is incorrect, incomplete or not current, you can request that we update this information by contacting your community manager (if you a resident or guest) or by using our details provided below. We will respond within a reasonable period after the request is made. If we decide not to correct your personal information, we will provide you with reasons for our decision. You may request that we associate with the information a statement that the information is inaccurate, out-of-date, incomplete, irrelevant or misleading.
Lodging a complaint
If you have a complaint about how we have handled your personal information, you can either contact your community manager (if you are a resident or guest) or contact us using the contact details below. You may wish to consider putting your complaint to us in writing. This will help us understand your complaint and may assist you if you wish to take your complaint further (for example by going to the Australian Information Commissioner). We will acknowledge receipt of your complaint and endeavour to provide a response within a reasonable timeframe.
If you are not satisfied with how your complaint is handled by us, then you may lodge a formal complaint with the Office of the Australian Information Commissioner at:
Changes to this policy